General steps for setting up an email account on an iPhone

To set up an email account on your iPhone: 

  1. Enable ActiveSync on the mailbox. Read the Knowledge Base article on How do I activate ActiveSync service for the user? for instructions.
  2. Find your particular settings (Username, Exchange domain, Server address). The correct account information can be found in HostPilot® Control Panel under Users &Services > ActiveSync or in My Services > ActiveSync.
  3. Add the Exchange account on your iPhone, following the instructions below.

Important notes

  • iTunes will no longer sync contacts and calendars with your desktop computer. However, you can still sync your device wirelessly using MobileMe services.
  • You can configure more than one Exchange account per device for iOS 4.0 and higher. Only one Exchange account can be configured for older iOS versions.
  • By default, the communication between the iOS device and Exchange Server is secure, using 128-bit SSL e

    ncryption and X.509 certificates.

Adding an Exchange account on the iPhone

  1. Go to Settings > Mail, Contacts, Calendars, then tapAdd Account.
  2. On the Add Account screen, tap Microsoft Exchange.
  3. Enter the account information, then tap Next. The correct account information can be found in HostPilot or My Services under Services > MS Exchange Server > ActiveSync.
  • Email: Enter the full email address.
  • Username:  Enter the full email address.
  • Password: The password for the Exchange account.
  • Description: A descriptive title that identifies this group of settings. 
    Note: Optionally you can enter the Domainand the Username. You can find these settings in HostPilot under Users & Services > ActiveSync page or in My Services > ActiveSync.

       The device will try to configure the Exchange server address automatically. If the server address can’t be determined, you will be asked to enter it.

       Server name:  Your Exchange Proxy server name. You can find the server name in HostPilot under Users & Services > ActiveSync page or in My Services > ActiveSync.

       After the Exchange account is successfully configured, the server’s password policies are enforced.

 4. The device offers to immediately sync with the Exchange server. If you choose not to sync at this time, you can turn on calendar and contact syncing later in Settings > Mail, Contacts, and CalendarsNote: Starting from iOS 7, it is possible to synchronize Notes.

  • By default, Exchange ActiveSync pushes new data to your device as it arrives on the server. If you prefer to fetch new data on a schedule or to only pull new data manually, go to Settings > Fetch New Data to change the settings.
  • To change how many day’s worth of data is synced to your device, go to Settings > Mail, Contacts, and Calendars. The  default setting is three days.
5. To complete the setup process, tap Save and wait for the iPhone to test your incoming and outgoing mail settings and connect to your mailbox.

Please note that not all Exchange features are supported. For example, the following features are not available:

  1. Folder management
  2. Opening links in email to documents stored on Sharepoint servers
  3. Task synchronization
  4. Setting an "out of office" autoreply message
  5. Creating meeting invitations
  6. Flagging messages for follow-up